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Ondersteuning
Warranty, claims and maintenance
We guarantee flawless operation for the periods below, provided no more than 12 months have passed between the production date and the sale.
24 months and one day
Topla Energy Truck and Vesna Power Truck (over 105 Ah), TAB Motion, and TAB and Topla AGM Stop & Go batteries installed in vehicles with a Stop & Go system.
36 months
Vesna Power and Topla Energy (up to 105 Ah), passenger range.
40 months
Topla Top and Vesna Premium (vehicles built from 2002).
40 months
TAB and Topla AGM Stop & Go and EFB Stop & Go installed in vehicles without a Stop & Go system. In vehicles with Stop & Go the period is 24 months.
Claim procedure
- Before filing a claim, ask an auto electrician to check the vehicle’s charging system and wiring.
- Bring the battery to an authorised service partner together with the receipt and the completed warranty card.
- We inform you of the decision within 8 days of receiving the battery and resolve valid claims within 15 days.
- If the battery is replaced, the new warranty card records the replacement date marked R and the details of the claimed battery.
- If the battery stays in service for more than 8 days, the warranty is extended by that time.
Handleidingen
- Keep the battery clean and dry, with terminals properly tightened.
- Before installation check the vehicle charging voltage: it must be between 14.00 V and 15.00 V. Repeat every six months.
- If the vehicle has coded devices or permanently powered equipment, leave the replacement to a professional.
- When removing, disconnect the negative (−) terminal first, then the positive (+). Reverse the order when installing.
- Secure the battery mechanically so vibration cannot damage it. Install open (vented) batteries only in the engine compartment.
- Check stored batteries at least every six months and recharge if needed. Recharge a discharged battery within 48 hours.
- Charge vented batteries with a microprocessor charger at no more than 1/10 of capacity (e.g. 4.5 A for 45 Ah). Electrolyte temperature must not exceed 55 °C.
- Do not work on sealed batteries; at the first problem contact an authorised service partner.
Sparks, open flames and smouldering objects are forbidden near batteries because of explosive hydrogen gas. The electrolyte is diluted sulphuric acid: wear goggles and gloves, and in case of contact with skin or eyes rinse with plenty of water and seek medical help.